Our Availability Throughout Kelantan
We understand that finding reliable support for elderly family members and individuals with disabilities can feel overwhelming. That's why we've structured our services to be accessible across Kelantan, with a particular focus on Kota Bharu and surrounding districts.
Our team works flexible hours because we know that care needs don't follow a strict nine-to-five schedule. Whether you need regular weekly visits or occasional support during challenging times, we're here to discuss what works best for your family.
Based in Kubang Kerian, we've built strong connections throughout the region. This means faster response times and caregivers who understand local communities and cultural expectations.
Where We Provide Support
Our primary service area covers Kota Bharu, Kubang Kerian, Pengkalan Chepa, and nearby neighborhoods. We've intentionally kept our coverage area focused so we can maintain consistent quality and build genuine relationships with the families we serve.
Most of our caregivers live within the communities they serve. This isn't just convenient—it means they're familiar with local healthcare facilities, understand community dynamics, and can respond quickly when situations change.
We occasionally extend services to other districts when we have capacity and the right caregiver match. If you're located outside our usual area, it's worth reaching out. We'll be honest about whether we can provide the level of support you need.
Travel time matters in care work. That's why we match clients with caregivers who live reasonably close—it reduces delays and helps maintain consistent schedules.
Weekly Schedule Framework
Week Start Planning
We begin each week with caregiver briefings and schedule confirmations. New client consultations are typically scheduled for Monday mornings when our team is fully staffed. This gives us time to coordinate any special requirements or adjustments needed for the week ahead.
Peak Service Days
Mid-week offers our most flexible scheduling. We handle regular care visits, medical appointment accompaniment, and household support tasks. Extended hours accommodate families who need morning or evening assistance. Emergency response capability remains active throughout these days.
Community Day
Friday schedules account for prayer times and community activities. We maintain full services but build in flexibility around religious observances. Many families prefer morning visits on Fridays, which we accommodate whenever possible. Our office handles administrative matters and family check-ins during afternoon hours.
Limited Availability
Weekend services focus on existing clients with established care plans. We staff a smaller team for essential visits and urgent situations. New consultations aren't typically scheduled on weekends, though we'll respond to inquiries and return calls on the following business day.
Let's Discuss Your Situation
Every family's circumstances are different. Rather than offering rigid packages, we prefer to have an actual conversation about what you're dealing with and what kind of support would genuinely help.
Initial consultations take about 30 minutes. We'll ask questions about your family member's needs, your schedule constraints, and any specific concerns you have. Then we'll be straight with you about what we can realistically provide.
Visit Our Office
PT 1676, Tingkat 2, Bangunan Yakin
Jalan Raja Perempuan Zainab 2
Kubang Kerian, 16150 Kota Bharu
Kelantan, Malaysia
WhatsApp Us
+60 19 696 9008
Quick responses during business hours. We'll get back to evening messages the next morning.
Email Inquiry
info@esivaltotolemas.com
Detailed questions welcome. We typically respond within 24 hours on weekdays.