Esivalto Tolemas
Elderly and Disabled Support

Where words find their way to us

Something begins when you choose to write or speak. We've built two distinct paths because people differ in how they prefer to begin conversations about care.

Written Exchange

Compose your thoughts at your pace

Some circumstances need careful articulation. Others benefit from written detail. This space allows you to structure what matters before it reaches us.

Immediate Connection

Speak to someone right now

When typing feels insufficient or time doesn't allow for written exchange, these channels connect you directly to our team during operational hours.

WhatsApp
+60 19 696 9008
Electronic Mail
info@esivaltotolemas.com
Physical Presence

The building where our operations exist

We operate from a specific location in Kota Bharu, Kelantan. While most initial conversations happen remotely, knowing where we're established matters to some families. This is that place.

Correspondence Address
PT 1676, Tingkat 2, Bangunan Yakin
Jalan Raja Perempuan Zainab 2
Kubang Kerian, 16150
Kota Bharu, Kelantan, Malaysia
Professional care facility workspace where our team coordinates elderly and disability support services throughout Kelantan
Operational Windows

When our team can respond to your inquiry

Care needs don't follow office hours, but our administrative capacity does. Here's when someone will be available to engage with your questions or concerns directly.

Monday – Friday
9:00 AM to 6:00 PM
Malaysian Time
Saturday
10:00 AM to 3:00 PM
Limited Capacity
Sunday & Holidays
Emergency contacts only
Via WhatsApp
What Happens Next

How we handle what you send to us

Every inquiry receives attention, though response timing varies based on complexity and current capacity. Here's what typically occurs after you reach out.

Initial Acknowledgment
Within 24 hours on weekdays, you'll receive confirmation that your message arrived and entered our review queue.
Substantive Response
Most inquiries receive detailed replies within 2-3 business days, sometimes sooner depending on question complexity.
Continued Dialogue
If your situation needs further discussion, we'll suggest a call or video consultation to explore options properly.
Response Timing
Usually within 48 working hours
Complex care situations may require consultation with our senior team members, which can extend response time to 3-4 days. We'll let you know if that's the case.

Your situation deserves proper attention

Whether you're exploring options for a family member or seeking guidance on care arrangements, the conversation starts when you decide to reach out. We're here when that moment arrives.